To start a return or report a problem with your order, please contact our support team with your order number and a brief description of your request. Please read our Refund policy for the full return instructions, conditions and information about return delivery costs. For product-specific warranty coverage, please check the relevant product page.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

When will I get my order?

Orders are dispatched from Nottingham, United Kingdom. Orders are usually processed within 1 day. UK delivery typically takes a further 2 days after dispatch, approximately 3 days in total. International delivery times vary by destination. All delivery times are estimates, not guaranteed.

How much does shipping cost?

Standard UK delivery costs £5. Free standard UK delivery is available on orders of £75 or more. International shipping costs are calculated at checkout based on your destination and the items in your order. You will see the final shipping cost before completing your purchase.

Do you ship to the Balkans?

Yes, we ship to countries across the Balkans. We also ship to most European countries, as well as the USA, Canada, Australia and destinations across the Middle East.

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